Return and refund

In case of non-conforming goods, different to what it is stated on the website, the customer will be required to deliver the goods back to WOODEN CARPET, which will replace it and refund the shipping charges.

Non-conforming goods must be returned to the WOODEN CARPET in the days immediately following the delivery, after having sent an e-mail indicating the non-conforming goods and having received from WOODEN CARPET a confirmation e-mail.

Once the goods will be arrived at WOODEN CARPET, after a quick check, you will be returned with the proper goods or, if not available, you will receive the refund.

Under the DECREE dated February 21th, 2014, n. 21 – Implementation of the Directive 2011/83/EU on consumer rights, amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC. (14G00033) – Art. 1: Changes to the Consumer Code, implementing the Directive 2011/83/EU on consumer rights – Art. 59.: Exceptions to the right of withdrawal

1. The right of withdrawal, under the Articles from 52 to 58 on distance contracts and contracts negotiated away from business premises, is excluded in relation to: the supply of goods which are liable to deteriorate or expire rapidly.

» read all the ITALIAN LEGISLATIVE DECREE February 21th, 2014